The Problem: Harlow’s Timber had a bad experience with their previous contractor, who failed to clean their gutters appropriately. This negligence resulted in trees protruding from their gutters, putting their employee’s and customers’ safety at risk. Harlow’s Timber asked us for a quote to clean their gutters effectively.

The Site Visit: Our team visited the Kettering branch of Harlow’s Timber to inspect their gutters and provide a quotation. With our experts on-site, we identified the problem areas and provided a detailed quote for a thorough gutter cleaning. We are confident that our reliable and trustworthy service will meet the needs of Harlow’s Timber.

The Quotation: The next day, we provided the quotation to Harlow’s Timber. Our approach for cleaning their gutters was detailed transparently and comprehensively, with all costs and time frames itemised for clarity. The objective was to ensure that Harlow’s Timber clearly understood the work to be done and the associated expense.

Booking the Job: Our quote impressed Harlow’s Timber, who hired us for the job. After agreeing on a mutually convenient date, we arrived on time to commence the work.

The Work: We arrived on-site and cleared the gutters using our specialised equipment at the agreed time. Due to the height of the building, which exceeded 6 metres, we had to erect scaffolding to ensure our team’s safety and facilitate the proper execution of the task. We used a drone to capture footage to confirm that the gutters were emptied. Additionally, we requested that the site manager inspect our work, and he was thankful for our thorough completion of the job.

The Invoice and Payment: Once we finished the job, we sent Harlow’s Timber an invoice for our services. The invoice was concise and transparent, detailing the expenses and work accomplished. Harlow’s Timber promptly paid the invoice, and we were pleased to have delivered a trustworthy and reliable service.

Conclusion: To sum up, Harlow’s Timber was let down by their previous contractor, but we could offer a dependable and trustworthy service. We carefully examined the site, provided a thorough quote, and finished the job promptly and with exceptional quality. Our dedication to delivering outstanding customer service was evident in our use of a drone to confirm the gutters were cleared and in asking the site manager to verify the completion of the work. Harlow’s Timber was pleased with our service, and we were thrilled to have been of assistance.